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Vitelle Shop is committed to getting your order to you quickly and reliably.
Processing Time: Orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.
Shipping Times:
- Standard Shipping: 7–15 business days
- Expedited Shipping: 3–7 business days (where available)
Shipping Rates: Calculated at checkout based on location and order weight.
Order Tracking: A tracking number will be emailed once your order ships.
Lost or Damaged Packages: Contact us at support@vitelleshop.com within 7 days of the expected delivery date.
REFUND POLICY → paste this:
We offer a 30-day return policy. Items must be unused, in original condition, with tags and original packaging, along with proof of purchase.
To start a return: Email support@vitelleshop.com. A return label and instructions will be provided once approved. Items returned without prior approval will not be accepted.
Damages: Inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect.
Non-returnable items: Final sale items, gift cards, and personal care goods.
Refunds: Processed to your original payment method within 10 business days of return approval.
"EU Customers: In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email] within 14 days of delivery."