Frequently Asked Questions
Shipping
How long does shipping take?
Orders are processed within 1-3 business days. Standard shipping takes 7-15 business days. Expedited shipping (where available) takes 3-7 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package at any time.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund.
How do I start a return?
Email us at support@vitelle.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Products
Are your products high quality?
Absolutely. All Vitelle products are carefully curated to meet premium quality standards. We stand behind every product with our 30-day money-back guarantee.
Do you carry products for both men and women?
Yes! Our fitness apparel, equipment, health & beauty, and fitness tech collections include options for all lifestyles and genders.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and more at checkout.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at support@vitelle.com if you need to make changes.
Do you offer discounts?
Yes! Use code WELCOME10 for 10% off your first order. We also run seasonal promotions — sign up for our newsletter to stay updated.
Still have questions?
Contact us at support@vitelle.com and we'll get back to you within 24 hours.