Impressum
SHIPPING POLICY
Vitelle Shop is committed to getting your order to you quickly and reliably.
Processing Time: Orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.
Shipping Times:
- Standard Shipping: 7–15 business days
- Expedited Shipping: 3–7 business days (where available)
Shipping Rates: Calculated at checkout based on location and order weight.
Order Tracking: A tracking number will be emailed once your order ships.
Lost or Damaged Packages: Contact us at support@vitelleshop.com within 7 days of the expected delivery date.
REFUND POLICY
We offer a 30-day return policy. Items must be unused, in original condition, with tags and original packaging, along with proof of purchase.
To start a return: Email support@vitelleshop.com. A return label and instructions will be provided once approved. Items returned without prior approval will not be accepted.
Damages: Inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect.
Non-returnable items: Final sale items, gift cards, and personal care goods.
Refunds: Processed to your original payment method within 10 business days of return approval.